Return Policy

Refund policy

We're so confident that you will love iFLO® the worlds first automated A/C drain line and drain pan cleaner, you can try it for 90 days - RISK FREE!

Thank you for choosing iFLO®. We value your satisfaction and strive to provide you with the best possible experience. This Return and Refund Policy outlines our guidelines for returns, exchanges, and refunds of products purchased through our website. Please read this policy carefully before making a purchase.

Return Eligibility

We accept returns for products that meet the following criteria:

• Within 90 days of purchase, If you don't love it, simply send it back - no questions asked!
• The product was purchased directly from our website.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at customerservice@iflo.com or through our online chat system to request a return.
• Pack the product securely in its original packaging, including all accessories and documentation.
• Include the return authorization number on the package.
• Ship the product to the address provided by our customer support team.

Refund Options

Upon receiving and inspecting the returned product, we will process your refund according to the following options:

• Refund to Original Payment Method: If the product is returned within the eligible time frame and meets the return criteria, we will issue a refund to the original payment method used for the purchase.
• Store Credit: Alternatively, you may choose to receive store credit for the refunded amount, which can be used towards future purchases on our website.

Non-Refundable Items

Certain items are not eligible for return or refund, including:

• Products that have been used, damaged, or are not in their original condition.
• Shipping and Handling Fees: Shipping and handling fees on returns and replacements may apply.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or provide further instructions based on the specific circumstances.

Changes to the Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at customerservice@iflo.com. We are here to assist you and ensure your satisfaction with our products and services.

By making a purchase on our website, you acknowledge and agree to the terms and conditions of this Return and Refund Policy.